As with many other businesses globally, GMG are trying to limit the potential impact that the COVID-19 has to their customer base.
This includes steps to protect the operation of the GMG Color UK office, staff and services they provide.
All planned travel by GMG employees to infected countries has been cancelled, including scheduled trips to our HQ in Tübingen, Germany.
GMG staff based in the Norwich office have been asked to use the hand sanitiser station when they return from external locations to reduce the risk of possible infection.
Any known contact with an infected individual is to be declared and self-isolation steps should be taken immediately.
GMG has provided key individuals with solutions to allow remote working, should the Norwich office be unavailable to them.
GMG’s business systems are predominately cloud based and easily accessible from remote locations, should key members of staff be required to self-isolate or the office becomes unavailable. These include our email, Helpdesk, Sage accounting, CRM and file handling systems.
Our landline phones are on a VoIP system that can be used on the local handsets, mobile phones or soft phones on laptops.The main number of 01603789111 will continue to be manned in any event.
Media supply from Germany has not been interrupted, and we have increased our stock levels on most popular lines to 20 weeks. This will continue to be closely monitored and adjustments made where necessary.
We usually hold 5 weeks stock for the majority of Epson inks, but we have increased this where possible, given that this is manufactured in the Far East.
We continue to work closely with both Epson UK and our distributors to monitor incoming shipments and secure stock for GMG customers. We do ask that all customers order normally to ensure this stock is not driven down unnecessarily.
According to the World Health Organisation (WHO), goods manufactured in China carry a very low risk of passing on COVID-19.Should you have any concerns, please wash your hands with soap and water or an alcohol-based hand rub after handling.
GMG Color Ltd
3 St. James Court
Telephone: 01603 789111