On rare occasions you may experience smudging or marking on your proofs. These marks are usually a result of the print head colliding with the paper.
Please follow the recommended steps below in the first instance.
- Check that the roll of paper loaded in the printer is not coming to the end. Towards the very end of the roll, the curl of the paper increases which may result in collisions.
- Check your vacuum setting in ColorProof. This is found in Output > Change Media > Advanced Media Settings > Vacuum. Often increasing the vacuum will help to prevent any staggered marking or smudging, especially on uncoated medias.
- Try performing cleaning cycles on your Epson printer. You can attempt three normal cycles followed by two powerful/heavy cycles.
If the marking/smudging is still persisting after performing the above steps, please open a new support ticket. Including your printer serial number and photos of the problem will help us to resolve your issue faster.