If your ink cartridge shows an error on your Epson printer panel, you can first try the following troubleshooting steps before contacting our Orders department.
1) Rub the chip on the ink cartridge with a pencil eraser, removing any debris after with a lint free cloth. Then restart the printer and try to insert the ink cartridge again.
2) To rule out a printer fault, test another ink cartridge.
If the ink cartridge is still not recognised despite cleaning the chip, then please contact our Orders team to arrange a replacement. You will be given instructions for returning the faulty ink.
If more than one ink cartridge is not recognised, the fault is most likely with the internal chip reader inside the printer. Please contact our Support team in this instance.
You can find out how to contact us here.
Please note that we can only provide support and replacements for faulty ink cartridges purchased through GMG Color.