Licences can be temporary for up to six months after the initial purchase or an SUC renewal, whilst payments are being processed.
New licences are provided by GMG in the week before the expiry. Our accounts team review the licences on a weekly basis and provide extensions based on invoicing.
Systems being purchased over instalments are not made permanent until all payments are completed.
Where an invoice is outstanding on the customer side, the licence will also not be made permanent and will be placed on the expiring licence list. Extensions are normally provided for 3-4 months at a time, and only reviewed in the week before they are set to expire.
Once all payments are completed, it usually takes a further 3-4 months for a permanent licence to be issued whilst the licence goes through administration at our headquarters.
Licences are normally set to expire on a Tuesday at midnight.
Receiving your new licence files
Licence files are sent to the licence contact provided at install. They are delivered by email and marked as high importance. Please make sure to apply the licence as soon as possible after receiving it.
Please contact us if you wish to update your licence contact email address.
Demo and parallel ('technical') licences are also temporary and will show an expiry date in the licence overview window.
ColorPlugin licences are never made permanent, as the licence is rental only. The maximum extension will be to the end of your rental period, but only once all payments are completed and the licence has been through administration.