How to perform a hard reset

Power Cycling / Hard Resetting a Printer

Power cycling refers to the act of turning a device or piece of electrical equipment off, or otherwise disconnecting it from its power source, and then turning it back on again. Often this is done to correct a frozen or otherwise malfunctioning device.

Large format printers can be power cycled to resolve certain error codes and fatal errors.

1. To power cycle a printer, turn the printer off by pressing the power button.
2. When the printer is completely powered down unplug the power cable either at the wall or the back of the printer.
3. Once unplugged press the power button again. The printer will not turn back on but may flash briefly as the power discharges and reinitializes itself.
4. After around 30 seconds power the printer back on.